Hand Made Furniture & Sofas

Conditions Of Sale

ME Stamford Ltd Conditions - apply unless otherwise specifically agreed in writing by ME Stamford Ltd, all quotations and contracts for the Supply of Goods by ME Stamford Ltd are made upon these conditions of sale (ME Stamford Ltd Conditions) which shall at all times override any terms and conditions which the purchaser of such goods (“the purchaser”) imposes or seek to impose. All orders are subject to the Company’s Conditions of Sale.

Our Sofa Frame Guarantee - Our confidence in our products is not limited to our cabinet furniture. We offer a guarantee of 10 years against structural failure through fair wear and tear on all our sofa and armchair frames and springs.

Fabric Guarantee - Whilst all fabrics are made to the highest possible standard and only the best dye stuffs are used, ME Stamford Ltd and the fabric houses guarantee the fabrics for one year from the date of delivery. Sunlight will fade most fabrics and precautions should always be taken to protect fabrics from exposure to direct sunlight. Fabrics are categorized for wear based on the results of the Martindale rub test. We recommend your chosen fabric achieves a minimum rating of general domestic use. Only selected fabrics are suitable for washing and these are identified where appropriate. All other fabrics should be dry cleaned by a reputable cleaning company. In both cases the instructions on the product care label should be carefully adhered to. All fabrics will be subject to an element of graceful degradation in both use and washing or dry cleaning.
Sofa and chair seat and back inner cushions are guaranteed for a period of one year.
Where furniture has been ordered at different times ME Stamford Ltd cannot guarantee to colour match fabrics. Normal settling of feather and fibre should be expected and is characteristic of ME Stamford Ltd cushions. Regular plumping and turning of cushions is essential.

Prices - All prices displayed in our catalogues, on the website and in our showrooms are current at the time of publishing and ME Stamford Ltd reserves the right to increase the price at any time prior to the customer placing an order. The price charged to the customer will be the prevailing price at the time of ordering.

Payment Terms - At the time of placing your order our showroom staff require a minimum deposit of 50% of the total order. All our furniture is exclusively made to order. We will contact you 3-4 weeks before we complete your order requesting payment of the outstanding balance. Upon receipt of this final payment we will complete your furniture. Payment may be made by credit or debit card. Where a balance remains outstanding prior to delivery, ME Stamford Ltd reserves the right to:

a. cancel the contract retaining a minimum of 30% of the Purchase price as a contribution to our production and administration costs or suspend the delivery of the furniture; or
b. charge interest at the prevailing market rate until payment is made, together with any additional costs or expenses incurred (details of which will be provided on request).

ME Stamford Ltd will not make delivery where the balance remains outstanding.

Delivery Terms - We will contact you to offer you a delivery date, and a 4 hour time window. If you are unable to accept the initial offer, we may not be in a position to offer another at that point, and may need to call you back with an alternative later date. This could extend the time taken to effect the delivery. We normally operate Monday to Friday; consequently you need to be prepared to accept a weekday delivery.
Access - It’s the customer’s responsibility to ensure that it is practical to complete the delivery, and that access into the property is possible, and to arrange and bear the costs for the removal of doors banisters windows etc to accommodate the furniture. We advise any customer to complete a Difficult Access Form if there is any doubt regarding access to the property.

Cancellation - All orders are bespoke. If the customer wishes to cancel during the first 14 days after placing the order MEF Manufacturing Ltd will refund the whole amount paid. However if the cancellation is after the first 14 days MEF Manufacturing Ltd is entitled to retain 30% of the total order amount. In the case of a partial cancellation of the order, the 30% will be based pro-rata on the amount of the order to be cancelled.

Storage Arrangements - If the customer is unable to accept delivery, furniture will be stored free of charge for a period of 28 days, however the balance will be required to be paid in full, after which point if the customer is still unable to accept delivery, ME Stamford Ltd will levy a weekly charge, at prevailing market rates, to cover storage and insurance (details will be provided on request). Delivery will not be performed if any storage charges remain outstanding.
Retention of Title Clause - Notwithstanding any other matter, title to these Goods shall not pass to the Buyer until the Company has received in cash or cleared funds payment in full of the price of the Goods. If payment becomes overdue by more than 30 days or if the Buyer makes a voluntary arrangement with creditors, an encumbrancer takes possession or a receiver or administrative receiver is appointed in respect of any assets or if the Buyer does anything which may lead to it going into liquidation then in any such case the Company may enter into the Buyer’s premises to retake possession shall be delivered immediately. Until that time the Buyer shall hold the goods as the Company’s bailee and shall identify them as being the Company’s property.

Product Information -Whilst the company has made every effort to ensure that the details and information given in our catalogues and on-line are accurate at the time of publication, full technical specifications are not included and furthermore, as the Company’s policy is one of continuous improvement the right is reserved to alter details and information as the need arises. Accordingly, the customer should check any details and information they wish to rely on with the Company at the time of purchase. The Company cannot accept liability in respect of any errors or omissions herein contained or for any loss or damage, malfunction or consequential loss arising from reliance upon our catalogues.

All Rights Reserved - No part of any ME Stamford Ltd publication may be reproduced or transmitted in any form or by any means including photocopying and recording, without the permission of the copyright holder, application for which should be addressed to the publisher. All prices are subject to alteration without notice. We reserve the right to amend the Terms and Conditions, which are subject to confirmation at the time of application.

Colour Reproduction - The colour reproduction of the fabric featured in our printed catalogues or on the website are as accurate as the printing or electronic process will allow.

Complaints - If you are not happy with any aspect of our products or service, please contact the showroom you purchased your goods from in the first instance. The showroom will then follow up any customer care issues on your behalf. Alternatively please contact head office by telephone 01502 719340 or fax 01502 711777 or by post to ME Stamford Ltd, Colonial House, Anson Way, Beccles Business Park, Beccles, Suffolk NR34 7TL. All complaints will be addressed within one working day of receipt and treated with complete confidentiality. Your statutory rights as a Customer are not affected.